Refund policy

Last Updated: June 2026

Thank you for shopping with XXFLOWER. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in the original packaging whenever possible
  • Include all accessories and components originally received
  • Not show signs of excessive wear, misuse, or damage caused by the customer

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse, abuse, or improper handling
  • Items returned more than 30 days after delivery
  • Products purchased as final sale or clearance items (if applicable)
  • Gift cards (if applicable)

How to Request a Return

To initiate a return, please contact us at:

Email: aclaralinlinye@gmail.com

Please include:

  • Your order number
  • Your full name
  • The reason for the return
  • Photos of the item (if damaged or defective)

Our customer service team will review your request and provide return instructions.

Please do not send items back without receiving return authorization.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item arrived defective
  • The wrong item was shipped

In these cases, XXFLOWER will cover the return shipping cost or provide an appropriate solution.

Original shipping charges are non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

After verification, we may offer:

  • A replacement product
  • A full refund
  • A partial refund when appropriate

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Refunds are typically processed within 3–7 business days

Please note that your bank, credit card issuer, PayPal, or payment provider may require additional time to post the refund to your account.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

If your order has not yet been processed or shipped, a full refund will be issued.

Once an order has been shipped, it can no longer be canceled and must follow the return process outlined above.

Exchanges

We currently offer exchanges only for items that arrive damaged, defective, or incorrect.

For all other situations, customers may return the item (if eligible) and place a new order.

Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us first at:

claralinlinye@gmail.com

Our team will make every reasonable effort to resolve the issue before a payment dispute or chargeback is initiated.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: claralinlinye@gmail.com

We aim to respond within 24–48 business hours.